Support
Here we answer what customers and businesses ask us most. If you can't find what you need, email us.
Email us
Write to us from the email you use to sign in to Club OTD and tell us what happened. If you have a business, include its name so we can find it faster.
[email protected]We reply on business days.
For customers
How do I ask for a stamp?
Open Club OTD, tap Scan and point your camera at the QR code by the business's register. Then tap the card your stamp goes to, and the business approves it from their phone. You can also show Your stamp QR, which is on your card, and they stamp you right at the register.
I didn't get my sign-in code
Check your spam or promotions folder and make sure you typed your email correctly. If a minute goes by and it still isn't there, tap Resend code. Each code expires after 10 minutes, and only the last one you asked for works.
How do I add my card to Wallet?
In the app, open your card and tap Add to Apple Wallet on iPhone or Add to Google Wallet on Android. The button is below Your stamp QR. If a business sent you a link to your card, you'll find the button on that page too. The pass updates on its own every time you get a stamp.
How do I delete my account?
In the app, go to Profile and tap Delete my account. If you don't have the app anymore, ask for it on the delete account page.
For businesses
How do I approve stamps?
When a customer asks for a stamp, you get a notification on your phone. Go to Requests, open the request and tap Approve stamp, or Reject if the customer didn't buy anything. If nobody answers within 10 minutes, it expires. Your staff can approve from their own phones too.
How do I stamp by scanning the customer's QR?
On Home, tap Scan to stamp and point at the customer's personal QR, which they have in the app or in their Wallet. The stamp goes in right away, without the customer having to ask. If the card is already full, the app offers to redeem the reward.
How do I cancel my subscription?
You cancel it in the store where you subscribed, at least 24 hours before it renews. If you used the App Store, open Settings on your iPhone, tap your name and go to Subscriptions. If you used Google Play, open Google Play, tap your profile picture and go to Payments & subscriptions. Deleting the app or your account doesn't stop the store from charging you. If you pay in bolívares there's nothing to cancel, because those payments don't renew on their own.
How do I connect Kharyo?
In the app, go to Business › Integrations and tap Connect on Kharyo. Kharyo opens in your browser: connect Club OTD there, sign in with your business email and pick the card that gets a stamp with every paid order. Only the business owner sees Integrations.
To learn how we handle your data and the rules for using Club OTD, read our privacy policy and terms and conditions.